What is an inactive account?
According to Decreto-Lei n.º 187/70, de 30 de abril, an account is considered inactive if Qonto has not recorded any activity in the last 15 years such as:
- Transactions (excluding the debit of fees and commission of any kind)
- Successful log in attempts
- Contacts to customer support from the account owner (or any third party entitled to act the account holder’s behalf).
What happens in case of inactivity?
Billing cycle
Automatically, after 15 years without contacts, transactions or Successful log in attempts, Qonto will consider the account inactive and continue the current billing cycle you committed to.
💡 Your subscription, cards, and additional fees will be billed according to your plan and options.
An email will be sent to the owner and admins of your account, to inform you about the inactivity.
Remaining funds in the account
If the account is still inactive, Qonto will have to move the remaining funds on the account to the Direção-Geral do Tesouro e Finanças.
The transfer will be done after 15 years in case of inactivity.
What to do in case of inactivity?
To make your account active again, perform one of the actions below:
- Log in
- Make a transfer
- Contact us
If you don’t need your account anymore, you can also close your Qonto account.