To act in accordance with the rules imposed by the Monetary and Financial Code, we must verify the authenticity of the identity documents of all Qonto users, as well as the data they contain. This allows us to fight against money laundering, fraud, and terrorism.
👉 Remember: Qonto accounts only involve professional activities.
Qonto accepts the following identity documents:
Documents accepted by Qonto ✅ | Documents NOT accepted by Qonto ❌ |
✅ National identity document issued by a member country of the European Union or the EFTA with an MRZ strip.
💡 The document must be sent in color and on both sides. | ❌ Expired Identity Documents ❌ We do not accept the driver's license for the opening of a Portuguese company account. |
✅ A passport issued by a member country of the European Union or the EEA. 💡 Photo (photocopies are not accepted), including the two pages with personal information and must contain all visible information, as well as photo and signature. | |
✅ A passport issued by one of the following countries (Identity cards are not accepted, only passports from these countries are): Australia, Brazil, Canada, Japan, New Zealand, Switzerland, United Kingdom, United States of America, French Guiana, French Polynesia, French Southern Territories, Greenland, Guadeloupe, Martinique, Mayotte, New Caledonia | |
✅ A long-term or temporary residence permit issued in Portugal, authorizing the holder to work.
💡 The document must be sent in color and on both sides. | ❌We do not accept VISAS.
❌ Residence permits of the "student" type are not accepted.
❌ Residence permits of the "Subordinada" type are not accepted for Sole Proprietors and Freelancers.
❌ We do not accept any renewal receipt, extension, request, loss, theft, or summons in any government office.
❌ We also do not accept residency permit issue receipts. |
What are the acceptance criteria and reasons for rejecting an identity document?
1. The type of document. We accept the Spanish residence permit and ID cards and passports issued by a EU country.
2. The quality. All document data, as well as symbols and marks behind the text, must be completely readable.
3. The format. The document must be complete. We do not accept cut corners or edges, half pages, various marks or stickers on the document, etc.
4. The color. We do not accept documents with altered colors by a flash, saturated, filtered, or in black and white.
5. Validity. The identity document must be currently valid and not expired. We do not accept residence permits for students or individuals authorized to work on a subordinated basis.
Here are examples of how we need to receive the documents:
Note: According to the law of January 6, 1978, relating to computer science and freedoms, updated (LIL), and the General Data Protection Regulation (GDPR) of April 27, 2016, OLINDA SAS is committed, in terms of security and confidentiality, to continuously protect the personal data of the users of its service.